STP058: Family Business Dynamics and Finding the Right Customers with Mark Mathios
Marc Mathios is the Principal of Ace Apparel, a New York-based manufacturing business founded in 1938 by Mathios’s grandfather Morris. Mathios and his brothers must be doing lots of things right: they’re beating the odds (currently at 13%!) on keeping a third-generation family business running successfully. In this interview, Mathios discusses how family dynamics can help a family business—and also how to address family dynamics when they become a difficulty.
Other topics include:
- How to respond to mistakes constructively, whether they are systems failures or individual employee misjudgments
- What it’s like to run a manufacturing business in New York City in 2015
- Using your current customers as models to find more of your ideal customers
- Why wrong-fit customers can prevent your company from moving forward—even if they come with big contracts
- Why waiting for the “perfect moment” to act can keep you on a plateau
- Creating comfort in a workplace as a form of effective leadership
Ace Apparel & Promotions creates apparel with custom corporate logos; all of their apparel manufacturing, embroidery and screen printing are done at their New York City factory. Prior to joining Ace, Mathios worked for 5 years at Ernst & Young as a manager working on accounts in the financial services industry.
Learn more about Ace at www.ace-promo.com.
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About the author, David Shriner-Cahn
David is the podcast host and community builder behind Smashing the Plateau, an online platform offering resources, accountability, and camaraderie to high-performing professionals who are making the leap from the corporate career track to entrepreneurial business ownership.