How to Sell Expensive Intangible Services Featuring Steve Gordon
Bestselling author and marketing expert Steve Gordon gives you the blueprint for writing your own Million Dollar Book in days–not months or years–and shows you how to use your book to boldly win the best clients and command premium fees.
In today’s episode of Smashing the Plateau, you will learn how a book can help you sell something that is very expensive and completely intangible that your clients don’t understand.”
Steve and I discuss:
- How Steve became an expert in how to write a book [02:36]
- A simplified process to create a book [06:02]
- When a new consultant should think about creating a book [10:05]
- The importance of narrowing your focus [12:33]
- Recognizing your unique, opinionated worldview [15:01]
- How a book leads to sales [17:09]
Learn more about Steve at https://unstoppableceo.net/,
https://writeyourmilliondollarbook.com/,
https://apply.writeyourmilliondollarbook.com/
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The Million Dollar Book
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Themilliondollarbook.org/smashing
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Transcript
It's hard to sell something that's very expensive
Steve Gordon:and completely intangible that your clients don't understand.
David Shriner-Cahn:Welcome to Smashing the Plateau.
David Shriner-Cahn:We help consultants, coaches, entrepreneurs, and small business
David Shriner-Cahn:owners build their business after a long career as an employee professional.
David Shriner-Cahn:We believe you should be able to do what you love and get paid
David Shriner-Cahn:what you're worth ,consistently.
David Shriner-Cahn:I'm your host David Shriner-Cahn.
David Shriner-Cahn:Today on Smashing the Plateau, I'm speaking with the CEO and founder of
David Shriner-Cahn:The Unstoppable CEO, Steve Gordon.
David Shriner-Cahn:In today's episode, you will learn how a book can accelerate the
David Shriner-Cahn:growth of your consulting business.
David Shriner-Cahn:Stay with us to hear all the details.
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David Shriner-Cahn:Go to smashingtheplateau.com/15.
David Shriner-Cahn:That's smashingtheplateau.com/15.
David Shriner-Cahn:Now let's welcome back Steve Gordon.
David Shriner-Cahn:Bestselling author and marketing expert steve Gordon gives you the blueprint for
David Shriner-Cahn:writing your own million dollar book in days, not months or years, and shows you
David Shriner-Cahn:how to use your book to boldly win the best clients and command premium fees.
David Shriner-Cahn:Steve, welcome back to the show.
Steve Gordon:David, thanks for having me.
David Shriner-Cahn:So I can't believe that it's been five years since you were
David Shriner-Cahn:on Smashing the Plateau back in 2017.
David Shriner-Cahn:You and I were both podcasting back then.
David Shriner-Cahn:We're still podcasting.
David Shriner-Cahn:Now that says something about either our lunacy or, or our
David Shriner-Cahn:perseverance, or maybe both.
Steve Gordon:Pig headed, determination.
David Shriner-Cahn:Yeah, and it was a great episode.
David Shriner-Cahn:Then we're going to get into that in a little bit.
David Shriner-Cahn:I'd love to hear a little bit more about your background that will
David Shriner-Cahn:clue people in on how you became an expert on writing a book.
Steve Gordon:So I've been working with, and in myself, professional services for.
Steve Gordon:more years than I want to admit at this point, but let's just say I'm
Steve Gordon:past the two decade mark and heading towards the three decade mark.
Steve Gordon:And I started my career in an engineering firm and bought that firm after I'd
Steve Gordon:been there for about four years out of college and learned really quickly that
Steve Gordon:it's hard to sell something that's very expensive and completely intangible
Steve Gordon:that your clients don't understand.
Steve Gordon:And, I left that firm 12 years ago and started helping, other
Steve Gordon:professionals with their marketing.
Steve Gordon:And one of the very first things that I wanted to do was write a book.
Steve Gordon:established my own authority and expertise.
Steve Gordon:And at the time I found that to be really difficult.
Steve Gordon:It took, took a couple of years to actually get it done.
Steve Gordon:I threw two book drafts in the garbage on the way to getting one done.
Steve Gordon:And when I finally published my first book in 2014, it changed everything.
Steve Gordon:Really almost overnight.
Steve Gordon:I had a one and a half person, local marketing consulting firm at the
Steve Gordon:time, and really didn't have any clients outside of our local area.
Steve Gordon:And we went in about a week, during the launch from being that local one
Steve Gordon:and a half person marketing firm to, having clients reaching out to us from
Steve Gordon:literally all over the world and it changed our business virtually overnight.
Steve Gordon:And we doubled that year.
Steve Gordon:We doubled the year after we've grown ever since.
Steve Gordon:And since then I've written five books and we've reversed, engineered
Steve Gordon:a process to do it really quickly.
Steve Gordon:And now we've helped dozens of other professionals do the same thing.
David Shriner-Cahn:So you've had, a major shift in your business.
David Shriner-Cahn:In particular, since you've written your book and now that has become
David Shriner-Cahn:something that you focus on.
David Shriner-Cahn:Your audience hasn't really changed a whole lot is what I'm hearing, but what
David Shriner-Cahn:you're offering for them has changed.
Steve Gordon:It's grown.
Steve Gordon:So in my first book, which is called Unstoppable Referrals, I talked about
Steve Gordon:this referral process that we had been developing with our clients at
Steve Gordon:the time where we would use what we called a referral kit, which is, might
Steve Gordon:take a number of different forms.
Steve Gordon:It might be a presentation that you go to your clients and you
Steve Gordon:offer through them or your referral partners and you offer through them.
Steve Gordon:That might be a white paper.
Steve Gordon:It might be, at the time we were doing, audio CDs, believe it or not.
Steve Gordon:And we had a client who was using a book and it turned out that the
Steve Gordon:book was really, the most effective of all of the forms that we tried.
Steve Gordon:And when I wrote my book and applied all those same principles and realized
Steve Gordon:not only is it the most effective, it's the most effective by 10 X, our
Steve Gordon:clients started seeing that and they started asking us, Hey, you've had
Steve Gordon:so, so much success with your book.
Steve Gordon:I'd really, I've always been thinking about writing one.
Steve Gordon:Could you help me write one?
Steve Gordon:And I resisted for a long time because it was tough to get that first book out.
Steve Gordon:And I wasn't quite sure we had the process down enough to do it for anybody
Steve Gordon:else, but I kept getting asked and I kept getting asked and it really is
Steve Gordon:the lynchpin for our referral strategy.
Steve Gordon:So now we lead with, Hey, let's create your book because that's
Steve Gordon:going to make every other bit of marketing that you do better.
Steve Gordon:And we also then will teach them the referral strategy on the back.
David Shriner-Cahn:So tell me a little bit about this process to create a book
David Shriner-Cahn:and how you've really simplified it.
Steve Gordon:So the first two attempts that I had to write a book were
Steve Gordon:probably like what most people do.
Steve Gordon:they want to do it and they have some general ideas and maybe you've
Steve Gordon:got a rough outline and I would sit down to write and I'd be all full
Steve Gordon:of caffeine and excitement and.
Steve Gordon:be off to the races and I'd get through a chapter or two.
Steve Gordon:And then somewhere along the lines, things would just take a left turn
Steve Gordon:and I'd look at the, that what I'd written the next day and go, where
Steve Gordon:am I going with this I'm lost now.
Steve Gordon:And that was a wall for me.
Steve Gordon:And so I heard a podcast interview back in, it was late 2013.
Steve Gordon:I started writing that first book in January of 2014.
Steve Gordon:And I can't remember who was being interviewed, but he described his
Steve Gordon:process and how he broke down his book.
Steve Gordon:And I thought, oh, okay, that's perfect.
Steve Gordon:That's what I need.
Steve Gordon:So I went and broke down and outlined what became Unstoppable Referrals
Steve Gordon:in about six hours in one day.
Steve Gordon:And I was able to outline it to such a great level of detail that when I
Steve Gordon:started writing, I never had an issue looking at a blank page with that
Steve Gordon:little annoying blinking cursor that wants to, wants to take you under.
Steve Gordon:And that was really the difference.
Steve Gordon:So I got up every day before the family was up and I wrote for an hour and every
Steve Gordon:time I did that, I'd open the laptop and the next prompt was right there.
Steve Gordon:And one of the real keys was, using questions.
Steve Gordon:So we, the way we do it now with clients is we typically help them
Steve Gordon:organize about a 10 chapter book.
Steve Gordon:And, sometimes it's eight, sometimes it's 15, but give or take 10 chapters.
Steve Gordon:And inside each chapter, we use the rule of three.
Steve Gordon:So there's three main points.
Steve Gordon:And again, these are hard and fast rules, but they're guidelines.
Steve Gordon:And then in inside each of those main points, we have them lay
Steve Gordon:out three questions to ask.
Steve Gordon:And when they get down to that level of detail.
Steve Gordon:And, but the fact that we're using questions really
Steve Gordon:helps the brain keep going.
Steve Gordon:And that is what speeds up the writing.
Steve Gordon:And so my record for writing a book is eight hours.
Steve Gordon:I wrote a book that's just shy of a hundred pages and eight hours using
Steve Gordon:this method and our clients routinely who aren't professional writers,
Steve Gordon:who most of them would tell you.
Steve Gordon:I'm not that comfortable writing.
Steve Gordon:They'll come in.
Steve Gordon:And in about 30 minutes a day, over the course of 30 days,
Steve Gordon:they'll have their book finished.
Steve Gordon:The first draft will be done.
Steve Gordon:It'll be ready to edit and publish.
Steve Gordon:Wow.
David Shriner-Cahn:And what kinds of results.
David Shriner-Cahn:Do these folks get once they get the, and is this their first book typically?
Steve Gordon:For most of them, it's their first book.
Steve Gordon:We do have a number, a growing number of clients who are coming back for their
Steve Gordon:second or third or fourth book with us.
Steve Gordon:But for most of them, it's their first book.
Steve Gordon:And most businesses only need one.
Steve Gordon:One book will transform your business.
Steve Gordon:And the results obviously vary greatly by the type of business they are.
Steve Gordon:But almost universally, what we see is they get this initial sort of bump
Steve Gordon:in the marketplace because it's an exciting thing to publish a book.
Steve Gordon:Most business owners have thought about it at one point or another, and
Steve Gordon:they, when we talk to people, they constantly are telling us, oh yeah,
Steve Gordon:I've had this on my bucket list for 10 years or 15 years or 20 years.
Steve Gordon:And when you go out to your network and say, Hey, I just wrote a
Steve Gordon:book I'm really excited about it.
Steve Gordon:I would really appreciate your help in getting the word out.
Steve Gordon:People get really excited.
Steve Gordon:It gives them some good dues to go share about you and they
Steve Gordon:really want to get behind it.
Steve Gordon:So that typically will lead to, the first wave of new clients
Steve Gordon:coming in for our authors.
Steve Gordon:In that first batch.
Steve Gordon:And it's really exciting to see we'll have people text me and they'll say,
Steve Gordon:Hey, I just shared my book for the first time and you won't believe it.
Steve Gordon:I've got five people that are willing to share it, or, I
Steve Gordon:shared it with somebody who.
Steve Gordon:I know I should have been a client of ours for years.
Steve Gordon:And, now he really understands what we do and we're meeting to
Steve Gordon:talk about how we can help him.
Steve Gordon:So it's fun to watch when those sorts of things happen.
David Shriner-Cahn:Steve, how long are folks commonly in business
David Shriner-Cahn:before they write a book like this?
Steve Gordon:Most of the people we work with are, they've been in business
Steve Gordon:for at least a few years, but we've actually got, three, now we have used
Steve Gordon:this process to launch their business.
Steve Gordon:we're working with an educational consultant out of California.
Steve Gordon:And, she was a teacher who wanted to move into the private sector, start
Steve Gordon:her own consulting business and worked with her to get her book written.
Steve Gordon:She launched it last November and within a month she had
Steve Gordon:received national media coverage.
Steve Gordon:She's been mentioned in national media, had a couple of feature articles
Steve Gordon:on her since then, and went from no business to a thriving now consulting
Steve Gordon:practice in, in less than a year.
Steve Gordon:So it really works at all stages.
David Shriner-Cahn:Yeah.
David Shriner-Cahn:so for somebody who may be a longtime employee, somebody who's mid to high
David Shriner-Cahn:level, who has been in the workforce for 20, 25 or 30 years or more, and they
David Shriner-Cahn:either decide they want to transition into consulting, or they've been pushed
David Shriner-Cahn:out of their job and they decide that they don't want to do that anymore.
David Shriner-Cahn:They want a consulting business.
David Shriner-Cahn:How soon should they think about a book?
Steve Gordon:I think if you're going out to do consulting in an area where
Steve Gordon:you already have expertise because of your role and in your corporate job,
Steve Gordon:I think one of the very first things that you should do is write the book.
Steve Gordon:It's going to leap-fund you ahead, maybe five, even 10 years
Steve Gordon:from where you would've been.
Steve Gordon:Otherwise you're going to be perceived in the market as an
Steve Gordon:authority and an expert right away.
Steve Gordon:And you, and I both know this transition from having a, a regular
Steve Gordon:job and a regular paycheck into the entrepreneurial world into consulting
Steve Gordon:is a tough transition for people.
Steve Gordon:And I, a lot of that has to do with the fact that it's, you now have all
Steve Gordon:of these options for what you should do with your day and your time.
Steve Gordon:And when you're in a job, you've got guardrails.
Steve Gordon:When you come out into a consulting practice that you're trying to build,
Steve Gordon:and you're trying to get clients as the kind of first order of the day.
Steve Gordon:There are easily a thousand things you could choose to do.
Steve Gordon:And, most of them won't give you the level of authority that having a book will give.
Steve Gordon:And, the book will allow you to focus your efforts around that.
Steve Gordon:It'll allow you to let the book go and promote you, instead of you
Steve Gordon:going and trying to sell people and working with you, it'll go do
Steve Gordon:that hard work out in front of you.
David Shriner-Cahn:How hard is it to write a book when you haven't
David Shriner-Cahn:really decided on exactly what kind of niche you're going to serve?
David Shriner-Cahn:Because one of the challenges I see with new consultants is they have
David Shriner-Cahn:built up their expertise over decades.
David Shriner-Cahn:They have pretty broad expertise, in a discipline.
David Shriner-Cahn:So there are a lot of different kinds of problems they could solve.
David Shriner-Cahn:There are different kinds of ideal clients that they could pursue.
David Shriner-Cahn:And they're often really challenged to go narrow and pick one to focus on.
David Shriner-Cahn:Is that a challenge for writing a book before you've really
David Shriner-Cahn:established much of a practice.
Steve Gordon:We work with people who've been in business for
Steve Gordon:decades and they still haven't made those critical decision.
Steve Gordon:They're still working with any client that comes along.
Steve Gordon:So don't know that it necessarily is unique to people who are new
Steve Gordon:to consulting, but I do think it's an important decision to make.
Steve Gordon:It's one of the things that when we have a client come in.
Steve Gordon:One of the first conversations we're going to have is, who are we really
Steve Gordon:serving and how narrow can we make that?
Steve Gordon:And I will tell you that it's hard to make that market too narrow
Steve Gordon:for most consulting practices.
Steve Gordon:And you think about most consultants they're going to work with anywhere
Steve Gordon:from five to 50 clients in a year, on average, maybe there are a few, that'll
Steve Gordon:have a few more than that, but we're not talking about needing to go out
Steve Gordon:and find 10,000 people to work with.
Steve Gordon:And so that, that gives you a unique advantage compared to a lot of businesses.
Steve Gordon:You almost can't create a market too small to serve.
Steve Gordon:So I've got a financial consultant that we work with.
Steve Gordon:We've done four books with him.
Steve Gordon:And, when we started working together, his main market was anyone
Steve Gordon:who was preparing for retirement.
Steve Gordon:And then, within that he had a sub niche of people who were members
Steve Gordon:of the state retirement system here in Florida, where were both based.
Steve Gordon:And then he of sub-nitched that down to professors at one of the universities
Steve Gordon:in the city where he's located.
Steve Gordon:That's maybe 10,000 people total.
Steve Gordon:And since doing that, he's had four record years in a row with a total
Steve Gordon:universe of prospects of 10,000 people.
Steve Gordon:You can't get it too small.
David Shriner-Cahn:Yeah.
David Shriner-Cahn:That's assuming that they have the interest, the need, the resources.
David Shriner-Cahn:Sure.
David Shriner-Cahn:And the willingness to pay you.
Steve Gordon:You it's gotta be a viable market.
Steve Gordon:It's gotta be a group of people who would normally buy the type of thing
Steve Gordon:that you're offering, but you've gotta work really hard to get it too small.
David Shriner-Cahn:Steve, are there things that consultants and
David Shriner-Cahn:people selling their expertise?
David Shriner-Cahn:Can do in advance of deciding to write a book, that'll make the process easier.
Steve Gordon:So I think the number one thing to have, and I think this
Steve Gordon:is really foundational to starting the business, but it also is vital to
Steve Gordon:writing the book you need to have what I call your opinionated worldview.
Steve Gordon:And what I mean by that is, when most people start a business, they start it
Steve Gordon:because they believe that there is, some problem out there in the world and that
Steve Gordon:they have a unique approach to solving it.
Steve Gordon:And, I've had consultants push back on this and say, I do it like everybody
Steve Gordon:else does it, but yes, that may be true.
Steve Gordon:But most of the time there's a twist that is uniquely yours.
Steve Gordon:And it's often that twist that you're building the whole business around.
Steve Gordon:And yeah, you want to have this reason why we exist Thinking done coming into it.
Steve Gordon:I think that's really important to have
David Shriner-Cahn:What's your unique worldview for your business?
Steve Gordon:My, my unique worldview is that selling
Steve Gordon:professional services is different.
Steve Gordon:That the way that most of us are taught to market and sell works really well if
Steve Gordon:you're selling a product, but when what you're selling is your own expertise,
Steve Gordon:you have to take a different approach.
Steve Gordon:Most of the sales techniques that work really well for products actually,
Steve Gordon:erode trust if you're selling yourself.
Steve Gordon:It's very hard to use some of those sales tactics and then go jump in the
Steve Gordon:phone booth and come back out in your Superman Cape to save the day as the
Steve Gordon:super consultant and have the person that you just arm wrestled to the sell,
Steve Gordon:with all your fancy closing lines and scripts and all this other stuff that
Steve Gordon:people teach and then have them accept your advice as a trusted advisor.
Steve Gordon:And you've gotta take a different approach.
Steve Gordon:and that's really everything that we do comes from that place of
Steve Gordon:equipping consultants to, to be able to make that very different
Steve Gordon:type of sale and make it easier.
Steve Gordon:and more simply.
David Shriner-Cahn:Yeah.
David Shriner-Cahn:How closely aligned is the process you're describing to consultative sales, where
David Shriner-Cahn:you're as the salesperson, you're just helping a prospect, solve a problem.
Steve Gordon:I really think that the book is the sort of the tip of the sphere in
Steve Gordon:that, one of the reasons that we lean on that tool so heavily is that for a lot
Steve Gordon:of the people that we work with, putting on the salesperson hat, isn't their first
Steve Gordon:desire when they wake up in the morning, it's not what they see themselves as.
Steve Gordon:And what the book allows them to do, and of course there are
Steve Gordon:other formats you could do.
Steve Gordon:You could do this in a presentation, you could do it in other formats.
Steve Gordon:We just find that the book carries so much more authority with it and is easier to
Steve Gordon:share than any other thing that we found.
Steve Gordon:But the book allows you to take all of your best thinking around how you solve
Steve Gordon:a particular problem for a particular type of person and package it in a way
Steve Gordon:that's very easy for people to share.
Steve Gordon:It's no risk to the prospects, because there's no scary salesman,
Steve Gordon:that's going to jump out of the pages and make 'em buy something.
Steve Gordon:And it gives you the space to make your entire case.
Steve Gordon:And so one of the things that we walk all of our clients through is we're.
Steve Gordon:We're laying out the book, as we want to start with, what is the
Steve Gordon:problem that the people you're trying to serve are grappling with.
Steve Gordon:And not only that, what are the consequences of it?
Steve Gordon:Because they may have an inkling of some of the consequences because
Steve Gordon:they may be experiencing them.
Steve Gordon:But you, as the expert know that if they don't address this, they're a big,
Steve Gordon:scary monsters right around the corner.
Steve Gordon:And they need to know about that.
Steve Gordon:So we need to tell 'em those things that builds trust.
Steve Gordon:Then we need to lay.
Steve Gordon:Your approach to solving the problem, we call it your unique mechanism.
Steve Gordon:And this is I always like to equate it to the Wizard of Oz.
Steve Gordon:you've just been, dumped by the tornado, into this strange place and you want to
Steve Gordon:get home and everybody tells you, you have to follow the yellow brick road.
Steve Gordon:Your unique mechanism is the yellow brick road, and that's going to end
Steve Gordon:at this beautiful gleaming gemed, Emerald city, which is going to
Steve Gordon:be your gateway to your future.
Steve Gordon:And so at the end of the book, we want to paint that picture of what's possible
Steve Gordon:for that person, once you've transformed them and take them on that journey.
Steve Gordon:When you're able to do that, you can do things that are typically
Steve Gordon:hard for most consultants.
Steve Gordon:That is, you can address all of the objections that commonly come up in sales
Steve Gordon:conversations all up front in the book.
Steve Gordon:You can address all the questions that come up.
Steve Gordon:You can address all of the ways clients sabotage themselves as consultants.
Steve Gordon:We know all the time that we can, lead the horse to water, but we
Steve Gordon:can't always make them drink.
Steve Gordon:And we can point out all of the places where they're going to,
Steve Gordon:they're going to blow themselves up.
Steve Gordon:If they don't follow our advice.
Steve Gordon:All of.
Steve Gordon:Increases their trust in you.
Steve Gordon:It increases their relationship with you and all of that can
Steve Gordon:be done before you ever meet.
Steve Gordon:Which means when they show up, you have the experience of them
Steve Gordon:basically trying to sell you on why you should take 'em as a client.
Steve Gordon:And that's an easy sales conversation to have.
David Shriner-Cahn:Yeah, it is very different.
David Shriner-Cahn:Steve, I want to, first of all, congratulate you on what you've done with
David Shriner-Cahn:your own business is pretty remarkable.
David Shriner-Cahn:And congratulations also on serving folks, that can really benefit by having a book.
David Shriner-Cahn:If somebody wants to go deeper with anything we've discussed, access any of
David Shriner-Cahn:the resources you might have available, or get in touch with you, where would
David Shriner-Cahn:be the best place for them to go.
Steve Gordon:Yes, David, what we've done.
Steve Gordon:We've set up a page where they can get a copy of my latest book, which
Steve Gordon:is called the million dollar book, which will lay out our whole system
Steve Gordon:for how you can write your own seven figure business book that will,
Steve Gordon:attract the kind of clients you want.
Steve Gordon:And, I'd love to make a copy available to anybody listening, for free.
Steve Gordon:They can go to themilliondollarbook.org, themilliondollarbook.org/smashing,
Steve Gordon:and they can get a copy there.
Steve Gordon:And, Again, completely free.
Steve Gordon:We want to get that out to as many people as we can so that it'll help as
Steve Gordon:many consultants as it possibly can.
David Shriner-Cahn:My guest today has been the CEO and founder of
David Shriner-Cahn:unstoppable CEO, Steve Gordon.
David Shriner-Cahn:Steve, I want to thank you again for coming back and joining us.
Steve Gordon:David.
Steve Gordon:Thank you.
Steve Gordon:It's been a lot of fun.
David Shriner-Cahn:When you visit the Smashing the Plateau website at
David Shriner-Cahn:smashingtheplateau.com, you'll find a summary of each episode, along with
David Shriner-Cahn:the links we mentioned on the show.
David Shriner-Cahn:On today's episode with Steve Gordon, we learned how a book can accelerate
David Shriner-Cahn:the growth of your consulting business.
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