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Creating Great Customer Experiences Featuring Vinay Raval

Ten years ago, Vinay left his corporate job to learn more about how businesses can grow by uplifting the lives of their customers. He crisscrossed the world and drew insight from large corporations, far-flung markets, mountain Sherpas, and street vendors. These experiences inspired a unique approach to customer experience that he then put to the test as an entrepreneur in Cusco, Peru. Now back in New York, Vinay teaches his system through social media, coaching, and online courses through his business, GrowthWallah.

 

We discuss:

  • The human on the other side of the transaction [01:59]
  • A Sherpa’s level of customer devotion [04:00]
  • Bridging the gap between two cultures [06:55]
  • What it feels to be thrilled at the core [10:09]
  • How coaches and consultants can improve their customer experience [11:30]
  • The weight of a long-term business relationship [14:08]
  • The benefit of having different custom segments [15:17]
  • Why it’s important to serve the customer earlier in their journey [17:43]
  • The most critical reason why a client gravitates towards a particular coach or consultant [19:27]

 

Learn more about Vinay at www.growthwallah.com and Instagram.

About the author, David Shriner-Cahn

Host of the podcasts Smashing the Plateau and Going Solo, David guides solopreneurs selling knowledge and creativity to build profitability and sustainability in their businesses.

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