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It’s All About The Customer

On yesterday’s episode of Smashing The Plateau, Michael Callahan discussed what it takes to develop a winning customer service experience.

Here are some of his biggest influences:

1) Kerry Bodine

She is the single most influential person I’ve worked with in the last five years. Her book Outside In is the bible of customer experience for me.

2) To Sell Is Human

As I moved into strategic consulting, this book by Dan Pink kept me aligned with my purpose (which is to help others).

3) Ryan Neal

He exhibits extraordinary faith in me and my team, and never lets us settle for good enough.

4) Kyle Wagner

He demonstrates how introverts can be really successful in solution selling.

5) David Rock

As a disruptor, I relied on David’s books and writings to help me understand the brain and how it deals with change.


About the author, David Shriner-Cahn

David is the podcast host and community builder behind Smashing the Plateau, an online platform offering resources, accountability, and camaraderie to high-performing professionals who are making the leap from the corporate career track to entrepreneurial business ownership.

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