On yesterday’s episode of Smashing The Plateau, Michael Callahan discussed what it takes to develop a winning customer service experience.
Here are some of his biggest influences:
1) Kerry Bodine
She is the single most influential person I’ve worked with in the last five years. Her book Outside In is the bible of customer experience for me.
As I moved into strategic consulting, this book by Dan Pink kept me aligned with my purpose (which is to help others).
3) Ryan Neal
He exhibits extraordinary faith in me and my team, and never lets us settle for good enough.
4) Kyle Wagner
He demonstrates how introverts can be really successful in solution selling.
5) David Rock
As a disruptor, I relied on David’s books and writings to help me understand the brain and how it deals with change.