On yesterday’s episode of Smashing The Plateau, Michael Callahan discussed what it takes to develop a winning customer service experience. Here are some of his biggest influences: 1) Kerry Bodine She is the single most influential person I’ve worked with in the last five years. Her book Outside In is the bible of customer experience…

Yesterday on Smashing The Plateau, Peg Wright discussed how The Center For Great Expectations seeks to improve the lives of women and adolescents. Here are some of her biggest influences: 1) My father, James Young He was my mentor. He said to me, “Peg, you hire people who are better than you are. They make…

Yesterday on Smashing The Plateau, Sherold Barr discussed how to conquer a negative mindset. Here are some of her biggest influences: 1) Byron Katie She is helping people awaken to the fact that they are not their thoughts (that’s the ego and left brain), and that our limiting beliefs and thoughts are the cause of…

On yesterday’s episode of Smashing The Plateau, Roger Gorman discussed the connections between behavioral psychology and technology. Here are some of his biggest influences: 1) Manoj Bhargava He is an attitude rock star. He is spending most of his time now trying to come up with world innovations. The work he is doing is remarkable,…

Yesterday on Smashing the Plateau, Jeffrey Hayzlett discussed his impressive career as an entrepreneur and business television host, and demonstrated how leaders can take their businesses to the next level. Here are some of his biggest influences: 1) Fred Pinson He is a plumber who hired me back when I was 12/13 years old. My…

Yesterday on Smashing The Plateau, Hollie Mileski discussed what it means to be a conscious leader, and how empowering your people will better their lives and better your business. Here are some of her biggest influences: 1) Marianne Williamson Her poem, The Deepest Fear, has become a go-to resource in times of fear and uncertainty. …

On yesterday’s episode of Smashing The Plateau, Kristen Robinson discussed how she overcame adversities of military life to start her own successful business. Here are some of her biggest influences: 1) Lisa Sasevich She is my amazing business coach. 2) Rosetta Thurman She is my equally amazing accountability partner. 3) Jordana Jaffe In her courses,…

On yesterday’s episode of Smashing The Plateau, Philip Spiegelman discussed his role in transforming South Florida from a snowbird destination to one of the world’s most luxurious locations for real estate. Below are some of his biggest influences: 1) Emmett Logan He’s a very low-key gentleman with a fascinating business background, and he’s been coming…

On yesterday’s episode of Smashing The Plateau, Matthew Pollard discussed how he is able to turn small, stagnate businesses into growing powerhouses. Here are some of his biggest influences: 1) Kerwin Rae This was my first-ever seminar. Kerwin Rae is a wonderful speaker from Australia, and one of the things he taught me was a…

Yesterday on Smashing The Plateau, Jean Tang discussed copywriting for humans, and how her company (and personal) strategy has helped clients achieve better results through engaging and anti-generic writing. Here are some of her biggest influences: 1) E-Myth Revisited When my company was two days old, I relished learning about the distinctions among entrepreneurs, technicians,…

On yesterday’s episode of Smashing the Plateau, Amanda Holmes shared her emotional journey from novice to sales mogul. Utilizing the best buyer strategy, Amanda (following in her father’s footsteps) works with companies to double their sales. Here are some of her biggest influences: 1) Chet Holmes My father always told me I could be whatever…

Yesterday on Smashing The Plateau, Bill Dost inspired us with his passion for helping smaller entrepreneurs better their lives and better their businesses. Here are some of his biggest influences: 1) God I center my entire life and my business around my faith. 2) Brian Houston He is the founder of our church denomination that…

Yesterday on Smashing The Plateau, Donna Fullerton discussed the importance of delving deep into the mind and behaviors of consumers in order to grow a successful business. Here are some of her biggest influences: 1) Tony Robbins His book Awaken The Giant Within and Mastery University helped me believe I could create a business and…

Yesterday on Smashing the Plateau, Jeff Mehl discussed his three principles of success and how they’ve helped him in building multiple businesses. Here are some of his biggest influences: 1) Michael Gerber The first edition of The E-Myth came out early in my business career, and made it clear to me that there was much…

On yesterday’s episode of Smashing the Plateau, Frank Bria discussed the four keys of scale and their importance in building a successful and scalable business. Here are some of his biggest influences: 1) Michael Port He was my personal mentor, and he helped me create a mission-based business. 2) Chris Ducker He really helped me…

Yesterday on Smashing the Plateau, Orly Wahba taught us to embrace and spread kindness, believe in ourselves and recognize our great potential. Here are some of her biggest influences: 1) Maestro: A Surprising Story About Leading by Listening This book by Roger Nierenberg is a must read for anyone in a position of leadership. During…

Yesterday on Smashing the Plateau, Susan Lindner discussed her journey from healthcare advocate to PR and marketing mogul. Susan explained why having a powerful message is the only way to connect with audiences and with customers. Here are some of her biggest influences: 1) Muhammad Yunus He is the pioneer of microcredit, and he explains…

On yesterday’s episode of Smashing the Plateau, Meredith Bell discussed her passion for developing leaders, creating a “coaching culture” and building longstanding relationships. Here are some of her biggest influences: 1) Steve Chandler Steve has helped me redefine the way I see myself and the world. He’s inspired me to think differently about concepts like…

Yesterday, on Smashing The Plateau, Michael Roderick took us on his journey from Broadway producer to relationship design specialist. He talked about his successes in networking, procuring investors, and asking the right questions. Below are some of his biggest influences: 1) Seth Godin Many of Seth’s books caused me to rethink my processes and take…

On yesterday’s Smashing The Plateau, Shannon Waller discussed her strategies for building the perfect team, embracing individuality, and uniting (and inspiring) your thriving workforce. Below are some of her biggest influences: 1) Dr. Jack Gibb I knew Jack growing up, and his Trust Level Theory and Environmental Quality Scale had a huge impact on my…

Yesterday on Smashing The Plateau, Jordan Eisenberg (Founder/CEO of UrgentRx) discussed how his personal experiences and need led him to become and inventor and innovator in the pharmaceutical industry. Here are some of his biggest influences: Maurice Kanbar He has had more impact on me and my career than anybody else. I read his book…

Yesterday on Smashing the Plateau, Mary Miller discussed why investing in your people’s dreams will improve the company community and your business. Her approach, The Dream Manager program, (and best selling book penned by Matthew Kelly) prioritizes your employee’s ambitions in order to achieve common goals. Here are some of her biggest influences: 1) Dan…

On yesterday’s episode of Smashing The Plateau, Alex Harris discussed how designing through the eyes of your customer will increase your conversion rates and advance your business. Below are some of his biggest influences: 1) Gary Vaynerchuck He has provided me with important advice since 2007. 2) Bryan Eisenberg Bryan was a niche-focused mentor for…

Yesterday, on Smashing The Plateau, Lou Solomon explained the importance of humanizing communication, and how storytelling plays a pivotal role. Storytelling leads to authenticity, and authenticity leads to effective communication. Below are some of her biggest influences: 1) Brenda Ueland Her book, If You Want to Write: A Book about Art, Independence and Spirit has…

Yesterday on Smashing The Plateau, Paul Elmslie discussed the innovations his company his created in diagnosing, treating, and educating skin cancer patients. His company began in Australia, and is now a global force to make the world free of skin cancer. Below are some of his biggest influences: 1) Verne Harnish The Daily Huddle, The…