Having launched winning strategies at Microsoft, Amazon, and Hulu, Michael Callahan has unparalleled insight into the customer service experience. Now the Director of the Global Customer Experience at Blueprint Consulting Services, Michael helps leaders break through their biggest challenges. Today he discusses his impressive career at three iconic brands, what he’s learned along the way, and what companies can do to maximize their customer service experience.

In this episode, you’ll discover:

• The importance of team recognition and celebrating wins.
• Why humility plays a large role in cultivating a collaborative culture.
• The power of simplicity.
• The importance of looking at the right data instead of more data.

Michael Callahan’s designed solutions have won patents, and his team’s work continues to touch millions of customers around the world every day. Michael is now the Director of the Global Customer Experience Practice for Blueprint Consulting Services, and leads a team in Venice Beach, California. The team advises C-Level executives on customer experience strategies, builds analytic tools to give leaders insight that drives change, and performs world-class consumer research. Michael is also passionate about ending youth homelessness, and lives in Venice with his two dogs, Teague and Flynn.

Learn more about Michael at michaeltcallahan.com, Blueprint Consulting Services, LinkedIn and Twitter.

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“I really believe that I’m on the planet to attract, and retain and help others step up … we really try to cultivate an environment where everyone recognizes that their contribution to the goal of really assisting women in breaking out of the cycle they’re in is equally important.”

Peg Wright was at the top of her sales game, but despite her success, she always found herself wanting more. When she started volunteering at the Great Expectations Maternity Home, Peg discovered her true calling. She soon founded the Center for Great Expectations, a nonprofit whose mission is to make a difference in the lives of homeless women and adolescents with mental illness and substance abuse. Today she discusses the personal circumstances that led her to the Center For Great Expectations, and how she successfully combined her expertise in business with her philanthropic passions.

In this episode, you’ll discover:

• How the Center For Great Expectations helps women and adolescents overcome adversity.
• The importance of forming the right partnerships.
• Why you need to be open to working with the best and brightest in the field.
• The biggest challenge facing nonprofit organizations.

Peg Wright is President & CEO of The Center for Great Expectations, a nonprofit she founded in 1998 to help homeless, pregnant women and adolescents break the cycle of homelessness, abuse and addiction. Her commitment to an innovative, clinical approach that integrates Trauma-Informed Care with Parent Infant Mental Health has resulted in CGE’s recognition as a premier provider of a Continuum of Care that includes Residential, Child Development, Outpatient, and Supportive Housing services.

Peg was recently recognized by NJBIZ as a “Top 50 Women in Business,” and was named a “New Jersey Hero” by the NJ Heroes Foundation. Peg serves on the Boards of Fairleigh Dickinson University’s Center for Excellence, the Somerset County Business Partnership, and the New Brunswick Health Partners.

Learn more about Peg at the Center For Great Expectations, LinkedIn and Twitter.

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“It’s a beautiful thing to see people go out of their comfort zones and try, and it’s sad to me when people don’t.”

Sherold Barr is all about the mindset. Through determination and perseverance, Sherold was able to overcome tragedy and establish two, wildly successful companies. She now teaches other entrepreneurs how to overcome their fears, step outside their comfort zones, and grow their businesses. Today she discusses her journey into entrepreneurship and much more.

In this episode, you’ll discover:

• How to overcome your inner critic.
• Why you need an authentic online presence.
• The importance of finding your tribe.
• Why discomfort leads to growth. 

Sherold Barr is an entrepreneur, strategist and mindset coach, who has built two successful organizations from scratch. Sherold’s mission is to help entrepreneurs build businesses that support the life they want to live while making a difference. Sherold speaks at conferences including World Domination Summit and her work has appeared on Kris Carr, Roots of She, She Brand and a Year With Myself.

Learn more about Sherold at sheroldbarr.com, LinkedIn and Twitter.

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Roger Gorman is all about innovation. As an entrepreneur with a background in behavioral psychology and digital technology, Roger’s mission is to cultivate deeper engagement, greater relevance, and astute connections across the globe. Today he discusses the power of intelligent connections and shared knowledge (and what it means for your business).

In this episode, you’ll discover:

• Why technology is ultimately pandering to the human mind.
• How digital interaction can lead to better, real-world experiences.
• Why collaboration is a dangerous word.
• The definition of relevance and why it’s the key to connection.

Roger Gorman is the founder of ProFinda.com, and a seasoned entrepreneur having launched several successful startups since 1998. With a background in behavioral psychology meets digital, he has also run innovation for two of the UK’s leading FTSE 250 brands. Roger has lectured at the White House, spotlighted at Davos as a top entrepreneur, is listed as one of London’s top 100 Tech Entrepreneurs, and is the winner of the Mitie Millions and the UCL award for Innovation (2011).

He is also passionate about social causes, and was awarded for his work in 2011 with the UnLimited Award, a charity supporting social entrepreneurs. Roger has committed to donating his technology to social causes with global impacts.

Learn more about Roger at ProFinda.com, LinkedIn, Davos, and his Digital Innovation Speech.

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“You can make your own reality. Just change it.”

Jeffrey Hayzlett is one passionate entrepreneur. As the former CMO of Eastman Kodak, and current Chairman and CEO of the Hayzlett Group, Jeffrey knows what it takes to take your business to the next level. During his impressive career, Jeffrey has bought and sold over 250 companies, and is now a world-renowned, primetime television and radio host. Today he discusses why lack of focus is the biggest challenge facing entrepreneurs, and what leaders should do in order to drive change in their businesses.

In this episode, you’ll discover:

• Why stories and excuses get in the way of entrepreneurs leveling up their businesses.
• The importance of social media (and why some leaders should avoid it).
• The differences between being an entrepreneur of a small business and the C-suite of a major corporation.
• How to create a mood that is beneficial to your business.
• The similarities between being a leader and a cowboy.

Jeffrey Hayzlett is a global business celebrity and former Fortune 100 C-suite executive. Currently, Jeffrey is the Chairman of C-Suite Network, and leads The Hayzlett Group and TallGrass Public Relations. He is a primetime business TV host, and shares his executive insight and commentary on television networks including MSNBC, Fox Business, and C-Suite TV. Hayzlett is a former Bloomberg contributing editor and primetime host, and appeared as a guest celebrity judge on NBC’s Celebrity Apprentice with Donald Trump for three seasons.

He is the executive producer of a number of global television projects, and the Celebrity Editor of the largest circulation social media and business magazines in the world. With a strong following in business and social media communities, he’s recognized as one of the Top 10 C-suite Twitterers and a key influencer in the social media landscape. He has been cited in Forbes, SUCCESS, Mashable, Marketing Week, and Chief Executive. Jeffrey is also the author of two bestselling business books: The Mirror Test and Running the Gauntlet.

Learn more about Jeffrey on Twitter, Facebook and LinkedIn. 

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“We somewhat forget that at the end of the day, we’re talking people to people, and conscious leadership is really about saying, okay, who am I as a leader, and what do I want to bring to my organization today?”

Hollie Mileski is the champion of change. As the founder of Highjump Leadership, she helps businesses develop new leadership strategies that respect, empower, and cultivate their employees. Today she discusses why your employees need to be seen and heard, how to change your leadership methodology, and the personal experiences that led her to become a conscious leader.

In this episode, you’ll discover:

• The definition of conscious leadership.
• Why leaders need to have a people-centric focus in their businesses.
• The importance of aligning your core values and philosophies.
• How to create real employee engagement.
• The importance of vulnerability in leadership. 

After a successful sales and marketing career, Hollie Mileski shifted to strategy consulting, supporting global Fortune 500 clients. During this time, she led, managed, and delivered strategic change programs ranging from $500K to $15MM to $100MM+ in value and impacting tens of thousands of individuals globally. This journey led her to coach and train senior executives on how to successfully connect with their team, communicate clearly, and gain buy-in.

Leveraging this experience, Hollie launched Highjump Leadership and developed The 5 C’s of Conscious Leadership – a forward-thinking system for creating connection in your business and between individuals. Hollie co-creates with business owners and executives to RAISE THE BAR on their leadership and communication style so that they engage more authentically and with more impact.

Learn more about Hollie at highjumpleadership.com, LinkedIn and Twitter.

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“Be flexible. Be flexible and open to what happens and what comes your way.”

As a military spouse, Kristen Robinson sought out to start a business that fit her unpredictable lifestyle. Now a booming entrepreneur, Kristen helps other businesses grow their social media presence, while also mentoring other military spouses to achieve their career goals. Today she discusses how military businesses can overcome adversity, and why flexibility and freedom are the keys to success.

In this episode, you’ll discover:

• How to turn your online business into a thriving enterprise.
• How to create leverage while maintaining flexibility.
• The importance of Facebook and other social media outlets for entrepreneurs.

Kristen Robinson is the Social Media Head Coach of KR Design and is known as the Military Spouse Business Mentor. Kristen started her company KR Design to create a business to support her husband’s military career while constantly moving from one location to the next. She loves her business because it allows her to do what she loves from anywhere in the world.

Learn more about Kristen at KristenRDesign.com, myfacebookadsecrets.com, LinkedIn and Twitter.

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“As soon as you realize that any single process is learnable, then everything is possible.”

If you are looking to turn your business into a moneymaking machine, then look no further than Matthew Pollard. He is a globally recognized expert in niche marketing and sales systemization, as well as a renowned public speaker and coach. Today he discusses his winning strategies for achieving maximum results for his clients, as well as his fascinating journey from door-to-door salesman to rapid growth mastermind.

In this episode, you’ll discover:

• How to define what rapid growth means to you.
• Why you need to create the right systems and processes in order to rapidly grow your business.
• Common reasons why companies aren’t able to attain rapid growth.
• Why the rapid growth point period can be extremely perilous for an unprepared business
• Why the right marketing message and sales strategy are critical in attaining rapid growth.

Matthew Pollard is the Rapid Growth Guy! With five multimillion-dollar business success stories to his name (and a prestigious Young Achiever Award), Matthew has been characterized as a true differentiation, niche marketing, and sales systemization powerhouse.

Matthew is a recurring guest on Fox7’s Good Day Austin, as well as a featured contributor to CEO, Entrepreneur, and Top Sales World Magazine. He is also a sought after judge at America’s most prominent startup events including Google Start-Up Weekend, AngelHack, and Microsoft’s 60 Seconds to Startup. Matthew now brings about rapid growth and business transformation all over the world through his many speaking and coaching activities, as well as his top-rated iTunes podcast Better Business Coach.

Learn more about Matthew at LinkedIn, Twitter, matthewpollard.guru and entrepreneur.com.

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“The actual growth period is exciting in and of itself. Here is a goal I set for myself, it’s so exciting to see myself achieving it, I know how to work hard to do it and I’m completely motivated in the process.”

Jean Tang is the definition of “overachiever.” She is a piano prodigy, Ivy League and law school graduate, former journalist and booming entrepreneur. Jean found her true calling in copywriting and armed with her impressive inventory of skills founded MarketSmiths, a copywriting agency whose mission is to create copy that is captivating, strategic and most importantly, human. Today she discusses copywriting for humans and why she is predisposed to (and loves) achieving goals.

In this episode, you’ll discover:

• Her “war on bland” and the importance of writing for humans instead of algorithms.
• How she combines storytelling and logic to create accessible, engaging and professional writing.
• How to take different (and creative) approaches without feeling generic.
• Why knowing who isn’t your client is just as vital as knowing who is your client.
• Why you need to hold on to your values when hitting plateaus.
• Why you need to reset, walk away and approach a problem with fresh eyes.

A champion of high-end content, Jean is a living tribute to copywriting for humans. In 2012, at a TEDx talk, she declared her now widely viewed “War Against Bland.” The visionary founder of MarketSmiths, Jean leads her growing team to captivate, inspire, and motivate readers. She has helped thousands of global clients generate revenue from words (up to 12,000% ROI), and transformed the writing of hundreds of seminar attendees at the SXSW Interactive Festival (2014 and 2015), SXSW V2V (2014), the Small Business Summit (2014, NYC), and other venues.

Jean’s strategy is informed by an obsession with how to make words powerful, memorable, and actionable. Her knowledge draws liberally from a decade spent writing for The New York Times, New York Magazine, T+L, other top publications, and Fortune 100 corporations such as Pfizer. A veritable ‘word photographer,’ she trains her writers how to weave dazzling imagery against razor-sharp precision, and set it to a rhythm that’s pleasing to the brain.

In 2007, Jean saw the need for copywriting for humans: bite-sized, seductive, and jargon-free. She launched MarketSmiths, a creative copywriting agency dedicated to replacing generic content with the careful strategy of words.

Learn more about Jean on marketsmiths.com, LinkedIn and follow her on Twitter.

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“You can ask how theology and finance can mix, for me it’s about changing the lives of people … it’s about making the world a better place.”

Bill Dost is more than just a brilliant entrepreneur; he’s also an impassioned philanthropist and theologian whose company stands for making great social impact and bettering the lives of small businesses. Today he reveals how he conquered failure and how his faith inspires him to help smaller entrepreneurs achieve their dreams.

In this episode, you’ll discover:

• The importance of finding a balance between your work life and your personal life.
• Why you learn more from your failures than your successes.
• How to control what you can, let go of what you can’t, and seek strong, targeted help in times of crisis.
• The connections between theology and finance.
• Why Bill believes the financial industry has the power to end the cycle of poverty.
• The struggles between marriage and entrepreneurship.
• How to define what success means to you.

Rev. Dr. K. Bill Dost, an entrepreneur with interests in a variety of fields, got his start in the Asset Finance field over 18 years ago working for Fidelity Leasing. In the year 2000 in Canada he started D&D Leasing to service the entrepreneurial segment of the SME field and expanded into the UK in 2009 when he opened D&D Leasing UK Ltd. He sits on a number of boards including the Finance and Lease Association, Asset Finance Professionals Association and the Toronto Chapter of Entrepreneurs Organization where he was the 2013-2014 President and served on the Canadian Conference Committee.

Today he serves on the Canadian Regional Council. A Fellow of the Leasing Foundation, Director for the FLA and AF-PA, he believes it is not enough to simply run a finance company successfully but that one must give back into their community both in their own business and outside of it as well, to that end he not only serves on various committees but also holds an annual charity event to raise awareness and funds for small and often unknown charities. Among other degrees he holds a Doctorate of Theology and an MBA in Human Resource Management.

Learn more about Bill on LinkedIn, danddleasing.com, and Twitter.

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“You have to step into your consumer’s head. What is it that the consumer needs to know to feel that this is the product for them? So rather than what the product does, it’s how what it does benefits the consumer.”

Donna Fullerton credits a childhood love of curiosity for leading her into an incredible career in qualitative research. With an extensive background in advertising, her expertise lies in communicating directly with consumers and identifying their behaviors and motivations. Today, Donna discusses why probing the minds of the consumer is the only way to grow a successful business.

In this episode, you’ll discover:

• Why “brand connection” is how most consumers make their decisions.
• The best methods for uncovering the consumer mindset.
• The consumer’s major motivations for purchasing goods and services.
• The indispensible value of digital focus groups and face-to-face interactions with your customers.
• Why social media is now part of the marketplace and its contribution to consumer behaviors.
• How smaller companies can keep up with bigger budgets and resources.

Donna Fullerton’s roots are in the world of advertising, where she developed a passion for qualitative research, a commitment to consumer advocacy and building collaborative client relationships. Her focus is on helping marketers effectively leverage their brand strengths, achieve meaningful brand differentiation and optimize business decision-making.

By applying her extensive toolkit of skills – diverse category experience, innovative and traditional techniques, communications effectiveness, creative problem solving, leadership development and coaching – Donna is able to uncover the deepest levels of consumer motivation. She has Advanced Degrees and Executive Certifications in Marketing/Strategic Marketing Management Business and recently added personal development author (The Freedom Zone: Your Gateway to Love, Liberty and Happiness) to her list of accomplishments.

Learn more about Donna on LinkedIn, dmfcominc.com, New-Take and thefreedomzone.com.

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“You need to be able to once in a while stop and put your head up, and look around and see where you’re going … and I think this is where most small businesses fail, there’s no plan.”

Jeff Mehl takes us on his fascinating journey from registered nurse to two-time business owner and entrepreneur. Today, he discusses his three fundamental rules for building a successful business and how to find the best insight from the places you’d least expect.

In this episode, you’ll discover:

• His three principles of success.
• Why the craziest notions can lead to brilliant business decisions.
• How offering free services can build your business and raise your retention rates.
• Why you need a long-term plan that transcends finances and numbers.
• The value of seeking outside perspectives to identify your blind spots.

Jeff Mehl and his wife Valerie are both Registered Nurses. After working as nurses for a number of years, they decided to start their first business, which they closed in 2009 after 22 years. From that experience, Jeff learned two important principles: 1) Your business should support your lifestyle, not become a lifestyle, and 2) Be content with what you have, whether a little or a lot, because there are no guarantees in life!

In 2006, Jeff and Valerie founded Daybreak Virtual Staffing with a mission to provide clients the kind of support they lacked in their previous business. Jeff is a passionate entrepreneur and business owner. He describes his entrepreneurial journey as “a really great ride!”

Learn more about Jeff on LinkedIn and Twitter.

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“Change is hard. Making the change that is necessary to scale your business is difficult. It’s not difficult in the classic sense, but it’s difficult personally. Deep down we really have to change our mindset, change our focus.”

Frank Bria is all about tipping the scales. By embracing change and creating a scalable business, Frank teaches entrepreneurs how to transform their small companies into profit powerhouses. Today he reveals the pivotal epiphany that led him to create a scalable (and successful) business that aligned with his personal priorities.

In this episode, you’ll discover:

• The four keys of scale and how to use them to grow your business.
• His “law of metamorphosis” and how changing your mindset is vital to taking major steps forward.
• Why micromanagement will prevent you from succeeding.
• How to shift a personality-based business to a scalable one.
• Why you need to fire yourself and delegate tasks.
• Why you need outside perspectives to break through barriers.

Frank Bria helps consultants and coaches turn their 6-figure practice into a 7-figure business. As author of the book Scale, Frank knows what it takes to turn a small business into a thriving enterprise. He has built and sold tech start ups and consulted for the largest international corporations in high tech, finance, and retail on 4 continents. He now takes what he used to teach to the Fortune 500 and applies it to entrepreneurs looking to scale their businesses. He is a 3-time author, speaker, strategist, and host of the podcast, The 6 to 7 Figures Show.

Learn more about Frank on frankbria.com, LinkedIn, and follow him on Twitter.

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“You have to remind yourself that your self is great … there’s no reason why you’re not. Each person is unique and special and significant in their own way. Even though we might be one in seven billion the number that matters is that you’re one.”

Orly Wahba is changing the world one kind conversation at a time. She is an educator, activist, entrepreneur and Founder of Life Vest Inside, whose mission is to empower people with kindness and to help us recognize the exceptional potential inside all of us. Today she explains why embracing our inner resources, believing in ourselves and spreading kindness will save the world.

In this episode, you’ll discover:

• Why every project is a “work in progress” and how to push through the uncertainties.
• The significance of empowerment, kindness and believing in yourself.
• How to address fears and take the necessary (and scary) steps forward in life and in business.
• How reminding yourself why you’re doing it will lead to how you’ll do it.
• How authenticity will connect you to others.
• Why listening and receiving information is just as important as giving it.
• Why hardships will lead to revelations and strength.
• How to fight through adversity to achieve your dreams.

Orly Wahba is an educator, entrepreneur and community activist who is passionate about inspiring and motivating people to make the world a kinder place. In 2011, Orly founded Life Vest Inside, a non-profit organization with a mission to empower and unite the world with kindness. Through Life Vest Inside, Orly encourages people to embrace the incredible power of giving and recognize that in times of hardship, kindness (like a life vest) keeps the world afloat.

LVI gained international acclaim when Orly’s award-winning film Kindness Boomerang went viral, receiving over 30 million views and counting, and eventually landed her a spot to speak at TED2013 on the magic of kindness.

Orly began her career in kindness as a Middle School educator empowering children to embrace unity, build their self-value, and use their power to influence the world for good. As her kindness community grows by the thousands, more people are experiencing the addictiveness in the giving of kindness.

Learn more about Orly at Life Vest Inside, Facebook, LinkedIn, Twitter, Instagram, YouTube, the Dance For Kindness website and watch her TED Talk.

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“The one underlying thread … is a killer message, and you will never connect with people on the level that you need to without a message that resonates with the audience you are trying to reach.”

Susan Lindner is the master of making incredible connections. As a former anthropologist and healthcare advocate for AIDS/HIV patients, Susan understands the significance of a powerful message and having it resonate with different audiences. Today she discusses her journey from healthcare consultant to marketing mogul and why having a fundamental understanding of your message is the key to making incredible connections with any audience.

In this episode, you’ll discover:

• Why a killer message is needed to resonate with the audience you’re trying to reach.
• How to adapt your message to different markets by understanding the core needs of your audience.
• Why it’s critical to know why you do what you do and how to use it to create your message.
• The importance of doing what feels right and why every team member must share the same company values.
• Why seeking out customers who share your values and vision is the key to easy (and successful) marketing.
• Marketing strategies that create a “shared partnership” with your customers.

Susan Lindner believes that incredible connections can change the world. As the CEO and Founder of Emerging Media, an award-winning PR · Marketing · Branding · Social Media agency, she develops breakthrough strategies that connect her clients to the right media, communities, influencers and prospects. According to her clients, Susan is relentless in pursuing the game-changing opportunities that achieve her clients’ business goals.

Prior to her 10 years in marketing, Susan worked on women’s health issues as an epidemiologist and anthropologist in HIV/AIDS at the Centers for Disease Control/NYC Department of Health, as a researcher in New York’s top hospitals and as a consultant and social development officer with international non-profits in the US and Southeast Asia.

Learn more about Susan at Emerging Media, LinkedIn, Facebook, Twitter and YouTube.

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“I see people in leadership roles or in various positions that are simply not achieving what they would like to, and a lot of times it’s simply not being aware of things they could do differently to be more effective.”

Meredith Bell is an impassioned and impressive entrepreneur with a successful career spanning more than 25 years. As President and Co-Founder of Performance Support Systems, she specializes in leadership development and talent management. Today she discusses why strengthening communication, building relationships and creating a “coaching culture” will make you a remarkable leader.

In this episode, you’ll discover:

• How to develop positive, dynamic and longstanding relationships.
• Why having “shared values” will lead to long-term, productive partnerships.
• How to create a successful team that includes a dispersed workforce.
• Why performance coaching is critical in managing your team and growing your business.
• Why committing to your team’s development will make you a superior leader.
• The importance of modeling the behaviors you want to see in your team.
• Tools for developing and managing an effective workforce.

Meredith Bell has been an entrepreneur since 1982. She’s the President and co-founder of Performance Support Systems, a software company based in Virginia. Her company’s assessment and development tools are used by consultants, coaches and HR professionals around the globe to improve leadership development and talent management. The goal: help people become stronger and more effective at work and in life.

One of Meredith’s strengths is forming long-term relationships based on mutual trust and respect. She’s worked with her two business partners for 25 years and many of her company’s resellers and clients have been loyal users of their products for 20 years.

Learn more about Meredith on LinkedIn, her blog and follow her on Twitter.

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“Is this an opportunity? And if this is an opportunity, is saying yes to it going to lead to more opportunity or more possibility?”

Michael Roderick, CEO of Small Pond Enterprises, is all about the connections. As a former Broadway producer and current specialist in relationship design, he’s the go-to guy for advice on procuring investors, networking, and why asking (and answering) the right questions will get you through any door.

In this episode, you’ll discover:

• Successful methods for transitioning careers.
• Why connecting with people on the rise will have more benefits than connecting with those at the top.
• Why offering to give first will open doors and afford you the best opportunities.
• How doing your research and making new relationships will bring you fulfillment and profitability.

When Michael went from high school teacher to Broadway producer in under two years, and people started to ask him how he managed it. Michael began his career as a high school English teacher before producing Off Broadway and Broadway productions. This combination of experience in the arts and entrepreneurship led to Michael starting an arts incubator program so he could teach more artists about building and growing their own businesses (PLAE).

Eventually, he decided to develop a workshop on networking, which grew into a full-time consulting practice that is now Small Pond Enterprises. Michael took a short break to work as the V.P. of Operations and as a Director of Business Development for an NYC Ed. Tech. Startup. Most recently, Michael founded The Connecting Connectors Conference (ConnectorCon) and Relationship Adventure Day.

Learn more about Michael at Small Pond Enterprises, ConnectorCon, Relationship Adventure Day and you can follow him on Twitter.

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“The more I can facilitate how things can work better between entrepreneurs and team members, help with leadership formats and structures and conversations, that makes me really happy.”

Nobody delivers passion and energy to team growth like award winning team coach Shannon Waller, one of the earliest members of the now wildly successful Strategic Coach program. Here she discusses her winning strategies for team building, overcoming and embracing differences, and achieving goals by building and collaborating with a thriving workforce.

In this episode, you’ll discover:

• Why assumptions about your team members can be detrimental to achieving your goals.
• How understanding and appreciating each team member’s individuality will increase productivity.
• Why knowing yourself and your work patterns will help you work better with others.
• Why diversity among team members is essential for success.
• The importance of finding the right fit players for your team and knowing when it’s just not working.
• Tools to unite and inspire a decentralized workforce.
• How to overcome complacency in your business and within your team.
• The Four C System and how it will take you and your team to the next level of growth. 

Shannon Waller is a passionate expert on entrepreneurial teams. With Strategic Coach® since 1991, she’s the creator of The Entrepreneurial Team® Program, a parallel program for team members of Coach clients that focuses on fostering a winning Entrepreneurial Attitude in its participants. A key decision-maker at Strategic Coach and a recognized entrepreneurial team expert, Shannon is a sought-after speaker, presenter, and coach.

She’s a Kolbe Certified* Consultant, and the 2015 recipient of the Kolbe Professional Award for individual leadership in building conative excellence. She also co-authored the bestselling book Unique Ability®: Creating The Life You Want and, most recently, wrote The Team Success Handbook, a wealth of her distilled teamwork wisdom, with 12 action- able strategies for working successfully in any entrepreneurial company.

Learn more about Shannon at The Team Success Handbook, Strategic Coach, on Linkedin, and follow her on Twitter.

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“Early in my career I learned what I don’t want to do and also figured that if I was going to work this hard, I’d rather do it for myself and than for someone else. So I have a history now of building things from scratch and it’s really fun, certainly not easy, in fact it’s much harder than working for someone use, but it’s meaningful and for me it’s very fulfilling.”

Jordan Eisenberg combined his passion for “building things from scratch” with his education in mathematics and engineering to become an inventor and pioneer in the pharmaceutical industry. Today he discusses why following your passions and surrounding yourself with the right team members will lead to a successful business.

In this episode, you’ll discover:

• How his education in problem solving led him to a successful career in entrepreneurship.
• The importance of operating outside of the box.
• How his personal experience and need led him to finding (and filling) a gap in the market.
• Tips on overcoming obstacles and naysayers.
• The importance of having the right team at each stage of your business and why those teams may (and should) change with each phase.
• Tips for creating the perfect team and ideal working environment.
• The critical differences between a leader and a manager.

Jordan Eisenberg is a serial entrepreneur and the Founder/CEO of UrgentRx®. UrgentRx produces a line of fast-acting, portable OTC medications that provide right now relief for today’s busy, on-the-go consumer. The brand has been featured in The New York Times, Entrepreneur, Fortune, CNN, The Wall Street Journal, CNBC and Forbes.

Prior to founding UrgentRx, Jordan launched The Buddy Network, a consumer web and mobile app business that launched a top iPhone app. Jordan has also invented and licensed a medical device to a major manufacturer.

While working alongside entrepreneur Maurice Kanbar (founder of Skyy Vodka and holder of more than 35 patents), Jordan was instrumental in the production, launch, and strategy implementation of several consumer product businesses.

Eisenberg sits on several boards, including venture capital fund Lazarus Investment Partners, The Jake Jabs Center for Entrepreneurship at the University of Colorado Denver, as well as several startup companies.

Learn more about Jordan on LinkedIn, UrgentRx and follow him on Twitter.

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“When your employees realize that the company is going to help them achieve what they want in their life, then the employees help the company achieve what they want to achieve. It’s a complete win-win scenario.”

Mary Miller transformed her “people problem” into a powerful and world-renowned management method – the Dream Manager program. Today she discusses why prioritizing your people’s ambitions is the key ingredient in building a happy and hardworking community and a thriving business.

In this episode, you’ll discover:

• The importance of quality of life (for leaders and employees).
• How to attract, acquire and retain talent differently from your competitors.
• Why you need to focus on the deeper, immediate problems in order to build a future for your business.
• How to conquer the “people problem” to achieve your business goals.
• Why the Dream Manager program works, and how it became a best selling book and resource.
• Why investing in your employees’ dreams and happiness is more important than investing in your own.
• How to consistently take on unfamiliar actions when lacking confidence.

Mary Miller is CEO of the award winning JANCOA Janitorial Services in Cincinnati, Ohio. JANCOA created The Dream Manager program, made popular by the New York Times best selling book, The Dream Manager by Matthew Kelly. The program has encouraged people around the world to achieve their dreams. Mary is known for her positive outlook and desire to help others realize their uniqueness and personal power.

In addition to running a business with over 400 full-time employees, Mary is an Associate Coach with Strategic Coach working with entrepreneurs at quarterly workshops. Two of Mary’s recent achievements include being a YWCA Career Woman of Achievement honoree in 2013 and a 2015 Enterprising Women of the Year honoree.

Learn more about Mary on LinkedIn, JANCOA and follow her on Twitter.

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“The more research you do, the better you understand your customers … the more of a foundation you’re going to have going forward.”

Alex Harris (web designer, author, and ecommerce master) knows a thing or two about design that will convert traffic and increase profits. Today he teaches us the importance of diving deep into the minds of your customers, and why doing so will increase your conversion rates and boost your business.

In this episode, you’ll discover:

• Why it’s critical to design for your customer and not for yourself.
• Tips and tools for understanding the minds (and needs) of your customers.
• Solutions for solving customer problems while simultaneously increasing business growth.
• Why customer research is key.
• How to grow your audience before they become customers.

Alex Harris works with businesses to design and develop high-converting lead generation, subscription, and e-commerce stores. Since 2000, he has created over one hundred e-commerce stores. He also specializes in conversion rate optimization, and designing landing pages. While many web designers only focus on great-looking websites, Alex focuses on helping websites increase their online sales, generate more leads, and make more money.

Learn more about Alex at AlexDesigns.com and enjoy this free course Alex has to offer.

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“When you humanize your communication you begin to resurface into your own authenticity.”

Today Lou Solomon (CEO and Founder of Interact) enlightens us on the subject of storytelling and how it’s the driving force behind discovering our authentic selves. According to Solomon, communication is king, and only with authenticity can you truly connect with others and build meaningful relationships.

In this episode, you’ll discover:

• How to recognize your authentic purpose and why it’s important.
• How to uncover your authentic story.
• The definition of the what is concept, how to use it, and how it’s vital to building relationships and effective communication.
• Why effective communication is the key in creating lasting relationships.
• Current trends in communicating with virtual employees.
• Why meeting face-to-face is the ideal way to create meaningful relationships.
• How personal storytelling will lead to your authenticity and allow you to connect with others.
• The importance of authenticity in business.

Lou Solomon is CEO and founder of Interact, a firm that helps develop individuals into strong communicators by using their own stories, experiences, and authentic style.

The firm does customized development for organizations like Wells Fargo, Duke Energy and Bank of America, in addition to offering open enrollment courses to the public.

Lou is a member of the adjunct faculty at the McColl School of Business and co-founder of the school’s annual TWIST Conference. Her latest research in collaboration with Harris Interactive sheds light on the impact of poor communication on employees.

Lou’s articles have been published by HBR.com, Entrepreneur.com, CEO.com, the American Management Association, Leadership Essentials, SUCCESS Magazine and more. In 2009 Lou released her first book, Say Something Real.

Learn more about Lou at Interact Studio, and follow her on Twitter.

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“We sought about to change the way patients could access and diagnosis skin cancer care in Australia.”

Paul Elmslie sought out to create low cost and quick action centers for skin cancer patients in Australia and succeeded. He discusses how his company fought through adversity to make a difference, how it positively impacted patients and the healthcare system, and how he now manages a global business.

In this episode, you’ll discover:

• Why believing in your purpose will help you innovate around established systems.
• How to overcome political barriers and obstacles.
• How to navigate through critical shift points in order to make change.
• Why education and international events are important for innovation.
• How to navigate the healthcare industry in multiple countries.
• What a culture book is and why it’s important.
• What it takes to manage a team located across numerous countries.

Paul has almost 20 years work experience with a focus on skin cancer. He was a pioneer of the original sub-specialized skin cancer business model and has established 18 clinics between 1999 and 2006 in Australia. He also owns the Redcliffe Skin Cancer Centre, a highly respected referral center and training facility in Queensland, Australia.

In 2006, Paul founded HealthCert, a global organization dedicated to changing the lives of doctors and patients in the area of skin cancer medicine. The company operates in five countries through three distinct business units: Medical and Patient Education, Skin Cancer Clinics and TeleDermatology Services. With more than 6,500 GPs trained across 15 countries, Paul has taken HealthCert to become the world’s leading provider of primary care skin cancer diagnosis, treatment and education.

More recently, Paul set up The Skin Cancer Institute, a global multidisciplinary not-for-profit focusing on research, education and a better availability and delivery of diagnosis and treatment in skin cancer medicine.

Learn more about Paul at HealthCert, on Linkedin, follow him on Twitter.

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